top of page

Shoppingflo Return & Refund Policy — Hassle-Free, Always

We want every Shoppingflo order to be exactly what you expected. If it isn't — for any reason — we make it right, fast, and without interrogation. Our 7-day return policy covers all orders India-wide. Free pickup. Full refund. Simple process.

 

📋 4-Step Return Process

​​

Step 1: Initiate Your Return

Within 7 days of receiving your order, email our support team at support@shoppingflo.co or call us at +91-76698 70807. Please include your Order ID number, the name of the item you wish to return, and 2-3 clear photos showing the item's current condition and attached tags.

Step 2: Return Authorization

Our support team will review your request and reply within 24 business hours with an official return authorization and pickup confirmation.

Step 3: Free Home Pickup

You do not need to print any labels or visit a courier. Our delivery partner will arrive at your original delivery address within 1-2 business days to pick up the packaged item completely free of charge.

Step 4: Inspection & Full Refund

Once the returned item arrives at our facility, our quality team will inspect it to ensure it meets the condition requirements above. Upon approval, your full refund will be processed within 24-48 hours. The funds will be credited back to your original payment method (UPI, credit card, wallet) and typically reflect in your account within 5-7 business days.

​

🔄 Shoppingflo – Returns, Refunds, Cancellations & Exchanges Policy

Last Updated: 12 March 2026

At Shoppingflo, customer satisfaction is our top priority. We offer a clear and transparent policy for returns, refunds, cancellations, and exchanges, in line with the Consumer Protection Act, 2019.

1. Returns & Exchanges

You may request a return or exchange within 7 days of delivery, provided the product meets the following conditions:

  • Item must be unused, unworn, unwashed, and undamaged.

  • All original tags, labels, and packaging must be intact.

  • Proof of purchase (invoice/order ID) is required.

  • Only eligible products qualify (see exclusions below).

Non-returnable items include:

  • Innerwear, lingerie, swimwear, and personal hygiene products.

  • Cosmetics, skincare, and perishable goods.

  • Discounted or clearance items marked Final Sale.

To initiate a return, email us at contact@shoppingflo.co within 7 days of receiving your order.

 

Return Costs & Fees

  • Return Shipping: 100% Free. We cover all return shipping and pickup costs.

  • Restocking Fees: None. We do not charge any hidden restocking or handling fees. You will receive a full refund for the price of the eligible items returned.

2. Refunds

  • Refunds will be processed once the returned item passes quality checks.

  • Refunds are credited to the original payment method (UPI, card, wallet, etc.) within 7–10 business days.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI (details will be collected from you).

  • Shipping fees (if any) are non-refundable, unless the product was defective or wrong.

3. Cancellations

  • Orders can be cancelled within 24 hours of placing the order, provided they have not been shipped.

  • Once shipped, orders cannot be cancelled and must follow the return process.

  • Cancellation requests can be made via email (shoppingfloindia@gmail.com).

4. Exchanges

  • Exchanges are allowed for size or color variants, subject to stock availability.

  • If unavailable, you may opt for a refund instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Report it within 48 hours of delivery with photo/video proof.

  • We will arrange a replacement or full refund, including shipping costs.

​​​

  • Unworn & Unused: The item must be in its original, unwashed, unworn, and unused condition.

  • Tags & Labels: All original brand tags, price tags, and labels must be fully intact and still attached to the garment.

  • Original Packaging: The item must be returned in its original packaging (e.g., shoes must be returned inside the original, undamaged shoebox; accessories in their original dust bags).

  • Note: For hygiene reasons, innerwear, lingerie, swimwear, cosmetics, and personal care products are strictly non-returnable.

 

6. Termination of Orders

Shoppingflo reserves the right to cancel or refuse an order if:

  • The product is unavailable or out of stock.

  • Payment is not authorized.

  • Fraudulent activity is suspected.

In such cases, customers will receive a full refund.

7. Contact Us

For returns, cancellations, or refund queries, please contact us:
📧 Email: contact@shoppingflo.co
🌐 Contact Page: Shoppingflo Contact

bottom of page