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Frequently Asked Questions — Everything About Shoppingflo
Can't find what you're looking for? Call us at +91-76698 70807 (Mon–Fri, 9 AM–6 PM) either email Shoppingfloindia@gmail.com or raise issue on customer support page.
Faq
Frequently asked questions
Is Shoppingflo safe to shop on? Is my payment secure?
Yes, absolutely. Shoppingflo is a registered Indian business operating from K-276, Main Chowk, Karawal Nagar, East Delhi – 110094. All payments are processed through verified, PCI-DSS compliant Indian payment gateways with 256-bit SSL encryption. We never store your card details on our servers. COD is available India-wide if you prefer not to pay online. For any concerns, contact us at +91-76698 70807 (Mon–Fri, 9 AM–6 PM) or Shoppingfloindia@gmail.com.
How long will it take for the order to reach me?
Please refer to the product page for estimated shipping and delivery timelines. Domestic orders typically take 2-4 days, while international orders take 5-7 days from the time of shipping. You will also receive an email with the estimated delivery date once your order is shipped.
My order has been shipped. Can I track it?
Once your order is dispatched, you will receive an email with the tracking number and courier company details. You can track your package 24 hours after dispatch.
How can I cancel my order?
You can cancel your order within 4 hours of placing it. Please email us at Shoppingfloindia@gmail.com or call us at +91 7669870807 to request a cancellation. Note that you cannot cancel the order yourself on the website. Our customer service team will assist you within 24 hours. Please have your order number ready for quicker assistance.
How can I contact customer support?
You can contact our customer support team via email at Shoppingfloindia@gmail.com or by calling us at +91 7669870807. Our support team is available from Monday to Friday, 9 AM to 6 PM IST. We strive to respond to all inquiries within 24 hours.
Are there any shipping charges for orders on Shoppingflo?
We offer free shipping on all orders within India. For international orders, shipping charges may apply and will be calculated at checkout based on the destination and weight of the package.
What is the return policy for items purchased on Shoppingflo?
At Shoppingflo, we offer a 30-day return policy for all items. If you are not satisfied with your purchase, you can return the item within 30 days of receipt for a full refund. Please ensure that the item is in its original condition and packaging. To initiate a return, contact our customer service team at Shoppingfloindia@gmail.com or call us at +91 7669870807.
How do I initiate a return?
To initiate a return, please contact our customer service team at Shoppingfloindia@gmail.com or call us at +91 7669870807. Provide your order number and the reason for the return. Our team will guide you through the process and provide you with a return shipping label.
How do I place an order on Shoppingflo?
Browse our catalogue at shoppingflo.com, pick your product, choose your size and colour, and click "Add to Cart". Proceed to checkout, enter your delivery address, and choose a payment method — UPI, card, net banking, wallet, or Cash on Delivery. Once confirmed, you'll receive an email and SMS with your order number and tracking link.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 24 hours of placement by contacting us at Shoppingfloindia@gmail.com or +91-76698 70807 during support hours (Mon–Fri, 9 AM–6 PM). After dispatch, orders cannot be modified but you may initiate a return within 7 days of delivery.
What payment methods does Shoppingflo accept?
Shoppingflo accepts UPI (GPay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), net banking, popular digital wallets, and Cash on Delivery (COD). All online payments are secured via verified Indian payment gateways with 256-bit SSL encryption.
How do I subscribe to the Shoppingflo newsletter?
To subscribe to our newsletter, scroll to the bottom of the homepage and enter your email address in the subscription box. Click 'Subscribe' to receive the latest updates, offers, and promotions from Shoppingflo.
What should I do if I am not receiving emails from Shoppingflo?
If you are not receiving emails from Shoppingflo, please check your spam or junk folder. Ensure that you have added Shoppingfloindia@gmail.com to your email contacts. If the issue persists, contact our customer support team for assistance.
How can I manage my email preferences?
To manage your email preferences, log in to your account and go to the 'Email Preferences' section. Here, you can choose the types of emails you want to receive and update your subscription settings.
How can I reset my password?
If you have forgotten your password, click on the 'Forgot Password' link on the login page. Enter your registered email address, and we will send you a link to reset your password. Follow the instructions in the email to create a new password.
How can I delete my Shoppingflo account?
If you wish to delete your Shoppingflo account, please contact our customer support team at Shoppingfloindia@gmail.com or call us at +91 7669870807. Our team will assist you with the account deletion process.
How do I update my account information?
To update your account information, log in to your account and go to the 'My Account' section. Here, you can update your personal details, change your password, and manage your addresses.
How do I change my email address?
To change your email address, log in to your account and go to the 'Account Settings' section. Update your email address and click 'Save'. You will receive a confirmation email to verify the new email address.
Can I save items to a wishlist?
Yes, you can save items to your wishlist by clicking on the 'Add to Wishlist' button on the product page. You can view and manage your wishlist by logging in to your account and going to the 'Wishlist' section.
How do I create an account on Shoppingflo?
To create an account on Shoppingflo, click on the 'Sign Up' button at the top right corner of the homepage. Fill in your details such as name, email, and password, and then click 'Submit'. You will receive a confirmation email to verify your account.
Is it possible to temporarily deactivate your Shoppingflo account?
Yes, you can temporarily deactivate your Shoppingflo account by reaching out to us at Shoppingfloindia@gmail.com or calling +91 7669870807. Please note that deactivating your account won't affect pending orders or subscriptions. Our support team is available Monday to Friday, 9 AM to 6 PM IST.
How do I set up two-factor authentication for my account?
To set up two-factor authentication, log in to your account and go to the 'Security Settings' section. Follow the instructions to enable two-factor authentication using your preferred method, such as SMS or an authenticator app.
How do I update my billing information?
To update your billing information, log in to your account and go to the 'Billing Information' section. Update the necessary details and click 'Save' to apply the changes.
How can I view my saved payment methods?
To view your saved payment methods, log in to your account and go to the 'Payment Methods' section. Here, you will find a list of all your saved payment methods. You can also add or remove payment methods from this section.
How do I change my account password?
To change your account password, log in to your account and go to the 'Account Settings' section. Click on 'Change Password', enter your current password, and then enter your new password. Click 'Save' to update your password.
How can I manage my notification preferences?
To manage your notification preferences, log in to your account and go to the 'Notification Settings' section. Here, you can choose the types of notifications you want to receive and update your preferences accordingly.
How can I add a new shipping address to my account?
To add a new shipping address, log in to your account and go to the 'My Addresses' section. Click on 'Add New Address', fill in the required details, and click 'Save'. You can also set this address as your default shipping address.
How can I view my account activity?
To view your account activity, log in to your account and go to the 'Account Activity' section. Here, you will find a log of all recent activities on your account, including logins, password changes, and order history.
Can I merge multiple accounts into one?
Currently, it is not possible to merge multiple accounts into one. If you have multiple accounts, you can choose to deactivate the ones you do not use. For assistance, contact our customer support team.
How do I change my account username?
To change your account username, log in to your account and go to the 'Account Settings' section. Update your username and click 'Save'. Please note that changing your username may affect how you log in to your account.
How can I update my contact information?
To update your contact information, log in to your account and go to the 'Account Settings' section. Here, you can update your phone number, email address, and other contact details. Click 'Save' to apply the changes.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on the destination. Please check our shipping policy for more details or contact our customer support team for assistance.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible at Shoppingfloindia@gmail.com or call us at +91 7669870807. We will do our best to accommodate your request if the order has not yet been shipped.
What are the available shipping options?
We offer several shipping options including standard shipping, express shipping, and next-day delivery. You can select your preferred shipping method at checkout. Shipping costs and delivery times will vary based on the option you choose.
How can I qualify for free shipping?
We offer free shipping on all domestic orders within India. For international orders, free shipping may be available on orders above a certain amount. Please check our shipping policy for more details.
What are the shipping charges for international orders?
Shipping charges for international orders are calculated based on the destination and weight of the package. The shipping cost will be displayed at checkout before you complete your purchase.
Does Shoppingflo offer international shipping?
Yes, Shoppingflo provides international shipping with options like standard, express, and next-day delivery. Shipping costs and delivery times depend on your location and chosen method. Visit our shipping policy for detailed information.
What are the shipping options available on Shoppingflo?
We offer several shipping options including standard shipping, express shipping, and next-day delivery. You can select your preferred shipping method at checkout. Shipping costs and delivery times will vary based on the option you choose.
What are the shipping options available on Shoppingflo?
We offer several shipping options including standard shipping, express shipping, and next-day delivery. You can select your preferred shipping method at checkout. Shipping costs and delivery times will vary based on the option you choose.
How do I apply discount codes on Shoppingflo?
To apply a discount code, enter the code in the 'Promo Code' field at checkout and click 'Apply'. The discount will be applied to your order total. Please note that some discount codes may have specific terms and conditions.
How can I contact customer support on Shoppingflo?
You can contact our customer support team via email at Shoppingfloindia@gmail.com or by calling us at +91 7669870807. Our support team is available from Monday to Friday, 9 AM to 6 PM IST. We strive to respond to all inquiries within 24 hours.
What features does Shoppingflo offer for a better shopping experience?
Shoppingflo offers a variety of features to enhance your shopping experience, including personalized recommendations, a user-friendly interface, secure payment options, and a loyalty program that rewards you for every purchase.
What is the Shoppingflo loyalty program?
The Shoppingflo loyalty program rewards you with points for every purchase you make. These points can be redeemed for discounts on future orders. You can also earn points by referring friends and participating in special promotions.
How can I leave a review for a product on Shoppingflo?
To leave a review for a product, log in to your account and navigate to the 'My Orders' section. Find the order containing the product you want to review and click on 'Leave a Review'. Your feedback helps us improve our products and services.
Does Shoppingflo offer a mobile app?
Yes, Shoppingflo offers a mobile app that allows you to shop on the go. The app is available for both iOS and Android devices and provides a seamless shopping experience with all the features available on our website.
How can I earn Coins through the Access loyalty program?
Earn rewards through our loyalty program by making purchases on our website. Each purchase earns you loyalty points that can be redeemed for discounts on future orders. The more you shop, the more rewards you earn!
What benefits do I get from Shoppingflo's referral program?
By joining Shoppingflo's referral program, you earn 500 Coins for each friend you refer, and your friends also receive 500 Coins. When your referred friends place an order, both you and your friends get exclusive discounts. Additionally, you earn loyalty points that can be redeemed for discounts or special gifts. For more details, visit our FAQ page. Subscribe to receive exclusive updates and promotions. Contact us at Shoppingfloindia@gmail.com or call us at +91 7669870807 for any queries.
How do I join the referral program?
Visit the 'Refer a Friend' section on our website and follow the instructions to sign up. Start earning rewards by referring friends and family to our store. Subscribe to receive exclusive updates and promotions. For more details, visit our FAQ page. Contact us at Shoppingfloindia@gmail.com or call us at +91 7669870807 for any queries.
What are the benefits of joining the loyalty program?
Earn coins for every purchase, redeemable for discounts on future orders. Enjoy birthday rewards and special gifts as a token of our appreciation. Sign up today to start enjoying these exclusive benefits. Subscribe to receive exclusive updates and promotions. For more details, visit our FAQ page. Contact us at Shoppingfloindia@gmail.com or call us at +91 7669870807 for any queries.
Why is Shoppingflo the ultimate choice for community shopping?
Shoppingflo is your go-to platform for community shopping! Enjoy personalized recommendations, secure payments, and a loyalty program that rewards every purchase. Plus, connect with other shoppers to make shopping a fun, shared experience.
How does the Shoppingflo loyalty program benefit you?
The Shoppingflo loyalty program rewards you with coins for every purchase, which can be redeemed for discounts on future orders. Earn even more by referring friends and joining special promotions. Shop more, save more!
What payment methods are accepted on Shoppingflo?
We accept a variety of payment methods including credit/debit cards, net banking, UPI, and popular digital wallets such as Paytm and Google Pay. All transactions are secure and encrypted to ensure your safety.
Can I use Shoppingflo on my mobile device?
Yes, Shoppingflo offers a mobile app that allows you to shop on the go. The app is available for both iOS and Android devices and provides a seamless shopping experience with all the features available on our website.
What rewards can I earn on Shoppingflo?
You can earn coins with every purchase, which can be redeemed for discounts on future orders.
What makes Shoppingflo stand out as a social commerce platform?
Shoppingflo stands out with its unique group shopping feature, a rewarding coin-based system, personalized recommendations, and secure payment options. It's where shopping meets community and fun!
What payment options are available on Shoppingflo?
You can use credit/debit cards, net banking, UPI, and digital wallets like Paytm and Google Pay.
How does Shoppingflo's group shopping feature work?
Group shopping allows users to form groups to access bulk discounts. The more participants, the better the discount.
How does Shoppingflo personalize product recommendations?
Shoppingflo uses your browsing and purchase history to suggest products that match your interests.
What is Shoppingflo and how is it different from Myntra or Meesho?
Shoppingflo is India's first social commerce fashion platform. Unlike Myntra or Meesho, Shoppingflo lets you: (1) unlock group discounts of up to 40% by shopping together with 3–5 friends; (2) earn YOLO Coins (~5% cashback) on every purchase — Coins that never expire; and (3) open a free creator storefront and earn lifetime commissions by recommending products. We deliver branded fashion for men, women and kids starting at ₹299, with free delivery on orders above ₹199 and Cash on Delivery available India-wide.
How can I earn badges in the Shoppingflo community?
You can earn badges in the Shoppingflo community by participating in various activities such as posting reviews, sharing deals, and engaging in discussions. Badges are a fun way to showcase your contributions and achievements within the community.
How can I participate in Shoppingflo's community events?
To participate in Shoppingflo's community events, keep an eye on our website and social media channels for announcements. You can join events such as group shopping, webinars, and exclusive sales. Participation is open to all registered members of the Shoppingflo community.
How do I stay updated on the latest community activities?
To stay updated on the latest community activities, subscribe to our newsletter and follow us on social media. We regularly post updates about upcoming events, new features, and exclusive deals for community members.
Can I create my own group shopping event?
Yes, you can create your own group shopping event on Shoppingflo. Simply go to the group shopping section on our website, set up an event, and invite your friends to join. The more participants you have, the better the discounts you can achieve.
What is the Shoppingflo community forum?
The Shoppingflo community forum is a space where members can discuss various topics related to shopping, share tips, and ask questions. It's a great place to connect with other shoppers, get advice, and stay updated on the latest deals and trends.
How do I earn rewards by participating in the Shoppingflo community?
You can earn rewards by actively participating in the Shoppingflo community. This includes sharing deals, writing reviews, and engaging in community discussions. The more you contribute, the more rewards you earn, which can be redeemed for discounts on future purchases.
What is group shopping on Shoppingflo and how does it work?
Group shopping on Shoppingflo lets you team up with others to unlock amazing discounts! Join or create a group shopping event, invite friends, and watch the prices drop as more people join in. It's shopping made social and rewarding!
What benefits do I get from being part of the Shoppingflo community?
As a member of the Shoppingflo community, you can enjoy exclusive deals, participate in group shopping events, and earn rewards for sharing your savings tips. Additionally, you can connect with other shoppers, share your experiences, and get advice on the best deals available.
How can you become a part of the Shoppingflo community?
Joining the Shoppingflo community is easy! Sign up on our website to start sharing deals, earning rewards, and connecting with fellow shoppers. Be part of a vibrant community that makes shopping more rewarding and fun.
How can I share my shopping experiences with the Shoppingflo community?
You can share your shopping experiences with the Shoppingflo community by posting reviews, participating in community forums, and sharing your favorite deals on social media. Your contributions help other shoppers make informed decisions and enhance the overall shopping experience for everyone.
What payment methods are available on Shoppingflo?
Shoppingflo accepts credit/debit cards, net banking, UPI, and digital wallets like Paytm and Google Pay. All transactions are secure and encrypted for your safety. Need help? Reach out via email at Shoppingfloindia@gmail.com or call +91 7669870807, Monday to Friday, 9 AM to 6 PM IST.
Can I use multiple payment methods for a single purchase?
Currently, we do not support the use of multiple payment methods for a single purchase. You can choose one payment method at checkout. If you encounter any issues, please contact our customer support team for assistance.
How can you find your ideal size on Shoppingflo?
Discover your ideal fit using the size chart available on each product page. It includes detailed measurements and guidelines. Need extra help? Email us at Shoppingfloindia@gmail.com or call +91 7669870807.
How do I care for my products?
To ensure the longevity of your products, follow the care instructions provided on the product label. Generally, we recommend washing in cold water and air drying.
Can I use multiple payment methods?
Currently, we do not support the use of multiple payment methods for a single purchase. You can choose one payment method at checkout. If you encounter any issues, please contact our customer support team for assistance.
Can I use multiple payment methods?
Currently, we do not support the use of multiple payment methods for a single purchase. You can choose one payment method at checkout. If you encounter any issues, please contact our customer support team for assistance.
Can I use multiple payment methods?
Currently, we do not support the use of multiple payment methods for a single purchase. You can choose one payment method at checkout. If you encounter any issues, please contact our customer support team for assistance.
How do I return an item?
To return an item, log in to your Shoppingflo account, go to 'My Orders', and select the item you wish to return. Follow the instructions to initiate the return process. For assistance, email us at Shoppingfloindia@gmail.com or call +91 7669870807. Support is available Monday to Friday, 9 AM to 6 PM IST.
How do I return an item?
To return an item, log in to your Shoppingflo account, go to 'My Orders', and select the item you wish to return. Follow the instructions to initiate the return process. For assistance, email us at Shoppingfloindia@gmail.com or call +91 7669870807. Support is available Monday to Friday, 9 AM to 6 PM IST.
How do I update my contact information?
To update your contact information, log in to your account and go to the 'Account Settings' section. Here, you can update your phone number, email address, and other contact details. Click 'Save' to apply the changes.
How can I join a group shopping event?
To join a group shopping event, visit the 'Group Shopping' section on our website, browse the available events, and click 'Join'. You can also create your own event and invite friends to participate. The more participants, the better the discounts!
How do Shoppingflo group deals work?
Group deals are Shoppingflo's most unique feature. Pick any product, tap "Start Group Deal", and share your unique group link on WhatsApp. As friends join your group, the discount automatically increases: 2 people = 10% extra off, 3 people = 20% off, 4 people = 30% off, 5 or more = up to 40% off. Everyone in the group gets the same discount — automatically, with no promo codes required.
What are YOLO Coins and how do I earn them?
YOLO Coins are Shoppingflo's built-in reward currency. You earn approximately 5 Coins for every ₹100 you spend — that's roughly 5% cashback on every order, credited automatically after delivery confirmation. Coins never expire and can be redeemed at checkout for an instant discount on any future order. There's no minimum balance to redeem.
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